Privacy Policy

Last updated: March 25, 2026

1. Introduction

Ara ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our messaging service ("the Service").

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

2.2 Messages

Messages are encrypted using strong symmetric encryption both in transit and at rest in our database. To provide AI-powered features such as automatic translation, summarization, and suggested replies, our servers may process message content when these features are enabled by you.

2.3 Device Information

2.5 Voice Input & Transcription

When you use voice input features:

2.4 Subscription & Payment

Subscription purchases are processed entirely by Apple (App Store). We receive only transaction identifiers and subscription status to verify your plan. We do not collect or store credit card numbers or billing addresses.

2.6 AI Personalization

2.7 Security & Account

2.8 User Preferences

3. Information Accessed on Your Device Only

With your explicit permission, Ara may access the following data directly on your device. This data is processed locally on your device and is never transmitted to or stored on our servers.

These permissions are requested only when needed and require your explicit approval through your device's system dialog. You can revoke access at any time in your device settings.

4. Email Integration (Optional)

With your explicit consent, Ara may connect to your email account to provide AI-powered email features:

How we handle your email data:

5. Google API Limited Use Disclosure

Ara's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

6. AI Processing

Ara uses multiple AI models to provide features such as chat assistance, translation, summarization, and suggested replies:

When you use these features:

Important: Do not input sensitive personal information into AI conversations, including but not limited to passwords, credit card numbers, social security numbers, government-issued ID numbers, or financial account details. We are not responsible for any consequences arising from the voluntary disclosure of such information through the Service.

AI-generated responses are provided for reference purposes only and may not always be accurate. You should verify important information independently before acting on it.

7. Encryption & Security

We implement strong security measures to protect your data:

8. How We Use Your Information

We use your information to:

9. Data Sharing & Service Providers

We do not sell, trade, or share your personal information for advertising or marketing purposes. We share data with the following service providers solely to operate the Service:

All service providers are contractually obligated to process data only as necessary to deliver their services.

We may also disclose your information if required to do so by law, or in response to valid legal requests by public authorities (e.g., a court order or government agency).

10. Data Retention

11. Account Deletion & Data Portability

You can delete your account at any time through the app. Upon deletion, we will remove your profile, account information, activity logs, stored credentials, push notification tokens, and messages from our systems. Messages you sent in conversations with other users will also be removed from their view. Authentication provider records may take a short time to fully propagate deletion.

To request a copy of your personal data in a structured, machine-readable format (GDPR Article 20), contact us at support@ara-app.com.

12. Children's Privacy

Ara is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

13. What We Do Not Collect

14. International Data

Your information may be processed and stored on servers located outside your country of residence. By using the Service, you consent to the transfer of your information to these locations.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

16. Contact Us

If you have questions about this Privacy Policy, please contact us at support@ara-app.com.